![]() Obtain the IP address of the printer (which can found by pressing the “wireless” icon on the printer control panel)Įnter the IP address on the web browser (Ex: chrome, IE) to enter the printer EWS page. Right-click the name of the HP printer that is active (not grayed out), and then select Set as Default Printer. Search Windows for devices, and then click Devices and Printers from the list of results in Settings. Change the default print driver to your originally installed driver and confirm the printer is not set for offline use. The default print driver might have changed from the driver you installed to another driver, such as a Web Services for Devices (WSD) driver with a very similar name. If there is a connection problem, follow the instructions in the tool.If your printer is not listed, turn it on and click Retry.Once HP Print and Scan Doctor is open, click Start, and then choose your printer. Run HPPSdr.exe from the download location on your computer. Skip to the next step if your computer does not have Windows 8 or 10. Are you getting printer offline error message?ĭownload a special version of HP Printer and Scan Doctor that was made specifically for helping with printer offline problems.Kudos to you on that score.:)įor better clarity and to assist you better I would require more information regarding this: Superb analysis and brilliant diagnosis of the issue before posting. Chinese for taking an interest in the HP Support Forums After reading your post I see that you are getting printer connectivity issues. ![]() ![]() ![]() Business PCs, Workstations and Point of Sale Systems.Printer Wireless, Networking & Internet.DesignJet, Large Format Printers & Digital Press.Printing Errors or Lights & Stuck Print Jobs.Notebook Hardware and Upgrade Questions. ![]()
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